Our heroes
The beginning of something exciting
The start of my journey with YpsoPumpI have recently started using the YpsoPump to manage my diabetes. So far, I have been impressed with both the pump itself and the support provided by mylife.
When my Diabetes Nurse Educator first mentioned the YpsoPump, I was keen to learn more about the pump with a funny name. The warranty of my Animas Vibe was ending and none of the pumps that were currently available for upgrade suited my lifestyle or my needs. They were either too big and bulky or elusive to get a hold of. Luckily an opportunity to trial YpsoPump came up.
What I like about YpsoPump so far
It’s been two months since I have started using YpsoPump. The things I have been most impressed about is that it’s sleek, slim and sexy and it’s rare to say that about medical devices. YpsoPump is also so ridiculously light that I barely even feel the pump ‘bungee jumps’. And there is less bulky waste with the YpsoPump system, with most of it being recyclable. The non-recyclable waste goes into the sharps bin, which is still very compact. Considering how difficult it is to get sharps bins from the council, this has been a huge plus for me. It has also made travelling a whole lot more convenient!
Speaking of travel, I visited Singapore a week after I started on YpsoPump, where I ran into an issue with switching time zones. As this was before the local mylife Australia Customer Care team had been established, I got through to someone from the global mylfie team in Switzerland, who helped me troubleshoot my problem at 2 a.m. Swiss time. When I got home, my local YpsoPump rep was also a huge saviour. I was able to send a photo of alarms I couldn’t decipher or explain over the phone, as everything on the pump is icon-based. Since then, they’ve developed a handy little carry card with information about all the alarms.
Finding out which app works for me
The biggest adjustment I needed to make with YpsoPump was that the bolus wizard is on a separate phone app called the mylife App. I found the app to be quite slow to load, so I ended up switching back to using the mySugr app. While the mySugr app didn’t have the reports that my endocrinologist likes, it displays a summary of my data in a way that is meaningful and easy to read for me.
mylife: a company that cares
After having the opportunity to meet the Australian and global mylife teams recently at the official YpsoPump launch, I’m feeling confident in my decision to stick with this nifty little pump. They have demonstrated that they’re a company who truly cares about improving the lives of people living with diabetes. Plus, I’m really excited for all the things that are in the pipeline!
Please note: This patient testimonial relates to an account of an individual’s response to treatment. The account is genuine, typical and documented. The views and opinions expressed are those of the patient and not representative of mylife or of any third parties referenced. The response other persons have to treatment could be different. Please consult with your healthcare professional as to whether this treatment is suitable for you.